Customer Service

• Order Process
• Returns & Replacements
• Payment, Pricing & Promotions
• Shipping & Delivery
• Privacy & Security
• Contact Customer Service

Order Process

After shopping Scaleman.com and have completed the check-out process, you will be informed on the progress of your order and will be sent emails confirming the following processes:

1. Order Acknowledgement
After your order has been received you will get an email that acknowledged you have placed an order with Scaleman.
2. Order Confirmed
Once your order has been acknowledged, and it is confirmed in our inventory system that the item that you ordered is in-stock, you will receive an email that confirms that we can place your order.
3. Order in Progress
Once your order has been confirmed it will then be packaged and sent to our shipping department. You will get an email letting you know that your product has successfully made it to be shipped.
4. Order Shipped
The day that your order is shipped you will receive an email with the tracking information of the package and its expected arrival date.  You can check that status of your package at anytime on within your account on Scaleman.com.

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Returns and Replacements

New, unused items returned will be subject to a 20% restocking fee, minimum $100.  Precision Weighing Balances must be contacted by calling 978-521-7095 M-F 9-5 EST for a Return Goods Authorization Number (RGA) within 3 days of shipment being received from shipping carrier be eligible for return credit.  The original shipping & handling fee is not refundable. For those orders with free shipping, the shipping fee will also be deducted from any refund.

Customers must return items within 6 business days of receiving a RGA.  Item(s) must be in new and unused condition, packed in original packaging and container, and include all manuals, peripherals and accessories.  Items that have been used CANNOT be returned under any circumstances. 

No returns, cancellations or exchanges will be accepted for special orders (items not currently in stock at our warehouse in Bradford, MA).  Special order item(s) cannot be canceled once the order has been placed at the factory.

Buyer is responsible for the shipping and handling charges that apply.  We are not responsible for damaged goods due to customers' shipping.  All returned goods must be in unused, resalable condition and with original documentation.  Defective items must be returned in their entirety. 

All refunds will be provided as a credit to the credit card used at the time of purchase within five (5) business days upon receipt of the returned merchandise.

SPECIAL CONDITION FOR BABY SCALES:   We recommend you clearly review the different baby scales available and the capacity, accuracy and features each model offers prior to making your final selection.  We cannot accept returns directly to our facility since we do not have the facilities and equipment to handle medical equipment related to biological hazards in a safe manner within OSHA requirements.  All pediatric / baby scales shipped are brand new. 

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Payments, Pricing & Promotions

SALES POLICY:   The buyer agrees the "assumption of risk" for any defective merchandise.  All products sold with a manufacturer's limited warranty are serviced directly by the manufacturer including defects.  The buyer is responsible for the freight back to the manufacturer and defective items must be returned in their entirety.

After an order is placed it cannot be modified.  You may cancel order within 3 hours of submitting order unless the product has already shipped.  We cannot guarantee any order will be cancelled if it has already been submitted for processing.  Please call 978-521-7095 M-F 9-5 EST to find out if cancellation is possible.  If you wish to place a new order you will need to return to our web site.

SALES TAX:   Precision Weighing Balances collects only Massachusetts 6.25% Sales Tax on applicable items from parcel shipped in Massachusetts (MA).  Exempt MA institutions should provide a MA Exemptions # and Certificate with order.  Please fax your ST-5 or ST-12 exempt certificate to 978-374-5568.  Non- MA purchasers are responsible for payment of sales/use tax to their own state and local jurisdictions where applicable.

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Shipping & Delivery

Precision Weighing Balances may not have all items in stock.  Our online store does not provide real-time stock availability.  Please call 978-521-7095 M-F 9-5 EST to confirm stock before placing an order.  Precision Weighing Balances does not guarantee any delivery time.  Shipping terms (i.e. 2nd Day, 3rd Day delivery) refer to the time quoted by the shipper for delivery.  These shipping terms do not refer to time from order submission to delivery.  Shipper tracking numbers are provided, when available, the day after the product has shipped.  Orders are shipped directly from our facility or our manufacturers and suppliers.

Most order are shipped UPS Ground.  On small items under 3 lbs we may use USPS.  We do not ship freight collect and you must pay the S&H fee calculated during checkout.

Undeliverable or refused shipments will be subject to a 20% restocking fee of the selling price and the S&H is not refundable.  Precision Weighing Balances is not responsible for shipping problems accepting the parcel from the freight carrier resulting in your parcel being returned.

Please allow 5-7 days for your product to arrive. 

SHIPPING CLAIM:  Your order is filled, checked, rechecked and packed with great care.  Any damaged or incorrect items MUST be noted on freight company's Bill of Lading prior to signature or we will not be able to assist you with your claim (i.e. you would need to contact the freight company and file a claim yourself).  If damage has occurred, keep the carton and all of the packing material.  Please report the details immediately to the carrier and then contact Precision Weighing Balances.  If an item is damaged in transit carrier will recover the parcel and a replacement unit will be issued once the damage claim has been paid to us by the shipping carrier.  We cannot ship a replacement unit until the shipping carrier has completed their investigation and has paid the damage claim.

Any defective or damage products must be claimed within 3 days after you received the parcel from our carrier.

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Privacy & Security

PRIVACY POLICY:   We respect and are committed to protecting your privacy.  We may collect personally identifiable information when you visit our site.  We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited.  We will not sell your personally identifiable information to anyone.

SECURITY POLICY:   Your credit card information is processed using Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions.  It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

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Contact Customer Service

Precision Weighing Balances
Call the scale experts M-F
9-5 EST at 978-512-7095
sales@scaleman.com

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