Customer Service

Order Process

After shopping and completing the check-out process we transmit your order information and request fulfillment from the appropriate warehouse, distribution center, or manufacturer, depending upon the product(s) ordered. Products are packaged for shipping as soon as possible. However, processing time can vary depending upon the item(s) and the manufacturer(s). Stock items are typically processed more quickly, as soon as within 48 hours, while some "made-to-order" products like calibration weights or Sartorius Cubis Balances can take up to 6 weeks. You will be informed on the progress of your order and will be sent emails confirming the following processes:

1. Order Acknowledgement
After your order has been received you will get an email that acknowledged you have placed an order with Precision Weighing Balances.

2. Order Confirmed
Once your order has been acknowledged, and it is confirmed in our inventory system that the item that you ordered is in-stock, you will receive an email that confirms that we can process your order.

3. Order in Progress
Once your order has been confirmed it will then be packaged and sent to our shipping department. You will get an email letting you know that your product has successfully made it to be shipped.

4. Order Shipped
When your item(s) have shipped, either from a warehouse, distribution center or directly from a manufacturer, we will send tracking information to the email address you used to place the order. will sends you a shipping confirmation email that includes the name of the carrier company and a tracking number. You will be able to monitor your order's progress from shipment origin to your shipping destination by accessing the carrier's website and typing in your tracking number. Note: You may receive multiple shipping confirmation emails with separate tracking numbers, particularly if you ordered items from more than one manufacturer.


Returns and Replacements

New, unused items returned will be subject to a 20% restocking fee, minimum $100. Seca Products have a 25% Restocking fee. Returns only accepted if in original packaging and in brand new, suitable for resale in its undamaged, unopened, unmarked original packaging and with all its original parts and all warranty cards, product manuals, etc.

Non-standard and/or non-stocked products, equipment, or accessories may not be returned. Calibration weights, scale parts and accessories, and disposable weighing dishes and moisture pans are NOT RETURNABLE.

Precision Weighing Balances must be contacted by calling 978-521-7095 M-F 9-5 EST for a Return Goods Authorization Number (RGA) within 3 days of shipment being received from shipping carrier be eligible for return. The original shipping & handling fee is not refundable. For those orders with free shipping, the shipping costs will also be deducted from any refund.

Customers must return items within 6 business days of receiving a RGA. Item(s) must be in new and unused condition, packed in original packaging and container, and include all manuals, peripherals and accessories. Items that have been used CANNOT be returned under any circumstances.

No returns, cancellations or exchanges will be accepted for special orders (items not currently in stock at our warehouse in Bradford, MA). Special order item(s) cannot be canceled once the order has been placed at the factory. Calibration weights can not be returned for any reason.

Buyer is responsible for the return shipping and handling charges that apply. We are not responsible for damaged goods due to customers' shipping and always recommend you insure your parcel. All returned goods must be in unused, resalable condition and with original packaging and all documentation. Defective items must be returned in their entirety.

All refunds will be provided as a credit to the credit card used at the time of purchase within five (5) business days upon receipt of the returned merchandise.

All calibration weights are not returnable. Once your order has been placed it CAN NOT be cancelled. Please carefully consider this prior to placing your order. The reason for this is these weights are custom manufactured and are certified on the date they were made. In addition, if you touch the calibration weight with your fingers the oil in your skin would change the tolerance and we can not take this chance if the weight was returned.

SPECIAL CONDITION FOR BABY SCALES:  We recommend you clearly review the different baby scales available and the capacity, accuracy and features each model offers prior to making your final selection. We cannot accept returns directly to our facility since we do not have the facilities and equipment to handle medical equipment related to biological hazards in a safe manner within OSHA requirements. All pediatric / baby scales shipped are brand new.

SECA SCALES Returns / Restocking Charges - The restocking fee is 25% for all Seca Products. Seca has very hefty restocking fees and only accept returns if in the original packaging and in brand new re-sellable conditions. If the item has been used and/or you do not have ALL the original packing they will not accept the return. The original freight is not refundable and all authorized returns must be shipped to Seca, insured and freight prepaid. The Return Authorization number must be clearly market on the shipping label and not written on the cardboard box.


Payments, Pricing & Promotions

SALES POLICY:  The buyer agrees the "assumption of risk" for any defective merchandise. All products sold with a manufacturer's limited warranty are serviced directly by the manufacturer including defects. The buyer is responsible for the freight back to the manufacturer and defective items must be returned in their entirety.

After an order is placed it cannot be modified. You may cancel order within 3 hours of submitting order unless the product has already shipped. We cannot guarantee any order will be cancelled if it has already been submitted for processing. Please call 978-521-7095 M-F 9-5 EST to find out if cancellation is possible. If you wish to place a new order you will need to return to our web site.

SALES TAX: Precision Weighing Balances collects only Massachusetts 6.25% Sales Tax on applicable items from parcel shipped in Massachusetts (MA). Exempt MA institutions should provide a MA Exemptions # and Certificate with order. Please fax your ST-5 or ST-12 exempt certificate to 978-374-5568. Non- MA purchasers are responsible for payment of sales/use tax to their own state and local jurisdictions where applicable.

***Important: You may be required to remit use tax on your purchases to your state department of revenue. When you buy something over the internet or other remote means, and the seller does not collect sales tax, it does not mean the purchase is tax-free. Please consult your state department of revenue or a tax professional to determine what taxes you may owe.


Shipping & Delivery

Precision Weighing Balances may not have all items in stock. Our online store does not provide real-time stock availability. Please call 978-521-7095 M-F 9-5 EST to confirm stock before placing an order. Precision Weighing Balances does not guarantee any delivery time. Shipping terms (i.e. 2nd Day, 3rd Day delivery) refer to the time quoted by the shipper for delivery. These shipping terms do not refer to time from order submission to delivery. Shipper tracking numbers are provided, when available, the day after the product has shipped. Orders are shipped directly from our facility or our manufacturers and suppliers.

Most order are shipped UPS Ground. On small items under 3 lbs we may use USPS. We do not ship freight collect and you must pay the S&H fee calculated during checkout.

Undeliverable or refused shipments will be subject to a 20% restocking fee of the selling price and the S&H is not refundable. Precision Weighing Balances is not responsible for shipping problems accepting the parcel from the freight carrier resulting in your parcel being returned.

Please allow 5-7 days for your product to arrive once it has been shipped. 

SHIPPING CLAIM: Your order is filled, checked, rechecked and packed with great care. Any damaged or incorrect items MUST be noted on freight company's Bill of Lading prior to signature or we will not be able to assist you with your claim (i.e. you would need to contact the freight company and file a claim yourself). If damage has occurred, keep the carton and all of the packing material. Please report the details immediately to the carrier and then contact Precision Weighing Balances. If an item is damaged in transit carrier will recover the parcel and a replacement unit will be issued once the damage claim has been paid to us by the shipping carrier. We cannot ship a replacement unit until the shipping carrier has completed their investigation and has paid the damage claim.

Any defective or damage products must be claimed within 3 days after you received the parcel from our carrier.


Privacy & Security

PRIVACY POLICY:  We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. For a more in depth privacy policy you should review .

SECURITY POLICY:  Precision Weighing Balances does not guarantee that loss, misuse, or alteration of collected information will not occur, but we have implemented appropriate technical and organizational security measures in place to help protect against the loss, misuse, and alteration of information under our control, including Secure Socket Layers (SSL) technology, which is used to encrypt information passed between your web browser and our systems. The storage and communication of information can never be completely secure, so we do not guarantee that communications or other information that you provide or that are otherwise provided to us will be completely secure.


Contact Customer Service
Precision Weighing Balances
Call the scale experts M-F
9-5 EST at 978-521-7095
[email protected]